Customer Support

Adding your brand name to your channel is extremely important as; 1. We use your brand name in all buyer-facing communications such as; Email, SMS, Post...

Shiprocket does not import dimensions for any of your SKU. However, you can easily add shipping weight and dimensions to each product by following the instr...

Yes, you can add up to 4 API users. Please read below to know how to create an API user in Shiprocket: Go to Settings from the left menu and navigate t...

You can now integrate your Instamojo website with Shiprocket. This integration is really useful for Instamojo sellers who want to automate their order fulfi...

Follow the steps below to integrate your Shiprocket account with Ecwid: 1. Log in to your Shiprocket account and go to Channels. 2. Here, go to All Cha...

We fetch Shopify orders in real-time.

Yes, we update your Shopify orders in real-time. It means that even if the order is canceled after it has been fetched in the Shiprokcet system, it will sti...

If the status of your payment is still pending at the time of fetching, your prepaid order will be listed as COD in Shiprocket. However, if the payment ...

Shiprocket only retrieves an order's weight from Shopify. Dimensions can be manually updated when orders are processed. Alternatively, you can use the B...

Yes, if you only want to fetch COD confirmed orders in Shiprocket, please follow these steps: Select Channels from the left menu. In front of your Shop...