Customer Support

The timeframe for this is determined by the specifications you have outlined in the catalogue sheet for each SKU. This information is integrated into the AP...

You'll find your ONDC order details under the "returns" tab within the Shiprocket Dashboard.

There are three options available to efficiently manage your Return Orders: Liquidate: This option is chosen when you accept the buyer's return requ...

Return Logistics is presently not integrated into our network, which means you will need to arrange for a reverse pickup through either our Shiprocket or No...

In the event that a buyer encounters an issue, they can file a complaint using the Buyer App. This complaint will then be seamlessly transmitted to Shiprock...