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Remittances and Billing

When can I expect to receive the remittance for the order value, and what is the frequency of the payment?
We process remittances twice a week, specifically on Mondays and Thursdays. These remittances are issued for orders that have been successfully delivered an...
Wed, 6 Sep, 2023 at 3:57 PM
What is the process for confirming the receipt of remittance for the orders?
Within the ONDC tab's orders section, you can access the order details, allowing you to view essential information such as the remittance date, the uniq...
Wed, 6 Sep, 2023 at 3:59 PM
Who will receive notification about the shipment cancellation, the buyer or our team?
Within the dashboard, you can easily identify which party initiated the shipment cancellation.
Wed, 6 Sep, 2023 at 4:02 PM
What is the amount I can expect to receive for a sale made through ONDC?
Total Amount Payable = Listing Price - (Commission + TDS/TCS + Any Applicable Taxes)
Wed, 6 Sep, 2023 at 4:04 PM
Will there be a commission fee for reverse pickup?
No, commissions are applicable only to successfully delivered products. Network Participants are not permitted to levy any commission on fully refunded orde...
Wed, 6 Sep, 2023 at 4:06 PM
Where should I submit a request if I haven't received the expected payment or have received an incorrect amount?
To address any payment-related inquiries, you can get in touch with us by sending an email to supportondc@shiprocket.com.
Wed, 6 Sep, 2023 at 4:09 PM
How often will ONDC payment invoices be issued, and what information will they include?
The invoice will be provided on a monthly basis and will include itemised details at the order level. This information encompasses details such as the order...
Wed, 6 Sep, 2023 at 4:10 PM