You can connect with the Shiprocket support team via chat, email, or call
- Chat - Say hello to us via chat for a faster resolution. It's available at the bottom-right corner of your Shiprocket panel.
- Email - We recommend you write an email in case you wish to contact us during offline hours. You can also write to us if you have over one query.
- Call - We recommend you connect over a call if you have a time-sensitive concern and it needs to be addressed immediately.
Create a Ticket - You can also create a ticket from your Shiprocket panel if you are looking for fast resolutions on your query.
Please note that the support team is available between 09:00 AM to 07:00 PM on all 7 days of a week (except Govt. holidays).
Find the Shiprocket Support Escalation Matrix below for your reference:
| Help Desk Line | 9711623070 | Call from your registered mobile number |
| Email Support | support@shiprocket.in | Write us from your registered email id |
| Escalation Desk | escalation@shiprocket.in | Write us with Ticket number in case you are not satisfied with the reply shared by the support team. |
| Feedback | feedback@shiprocket.in | Share your feedback if you are satisfied or unsatisfied with the Shiprocket support. |