Facing a delayed delivery with Shiprocket? Don't worry, resolving it is a breeze!
Here's how to raise a complaint for a late shipment:
Head to the Order Section: Log in to your Shiprocket panel and navigate to the "Orders" section >> "In Transit" tab.
Find Your Shipment: Use the search bar to locate your shipment using the Order ID, AWB number, buyer's mobile number, email address, or pickup ID.
Check the EDD: Locate the Estimated Delivery Date (EDD) for your shipment.
Is it Late? If the EDD has passed and your shipment hasn't arrived, you'll see a "Create Ticket" option next to the shipment information.
Raise the Complaint: Click on "Create Ticket," enter a clear description of the delay in the remarks section, and submit the ticket.
Track Your Ticket: You can conveniently monitor the status of your complaint by going to the "Help and Support" section within your Shiprocket panel.
By following these simple steps, you can efficiently raise a complaint for a delayed delivery with Shiprocket and get your shipment moving again!
Check the detailed video below-
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